How Rocket Shippers saw a 2x increase in their returns processing speed with Two Boxes

About Rocket Shippers

Rocket Shippers is a third-party logistics company providing end-to-end supply chain services for ecommerce, retail, and wholesale businesses. Their support covers everything from B2B and B2C fulfillment and last-mile delivery to retail integration, subscription kitting, and returns management.

The Challenge

Rocket Shippers needed more visibility into returns to simplify their operations

As a 3PL provider with dozens of partners, managing returns is a hectic process for Rocket Shippers. Dante Brittis, Product Manager and Director of Transportation, leads all outbound and inbound transportation, which includes processing returns and getting items back in stock. Every day, his team faced the daunting task of managing returns for over 70 clients with only manual data entry.

Since each brand has its own SOP to follow, it quickly became time-consuming and frustrating for Dante’s team to navigate them all.

These manual processes also meant Rocket Shippers didn’t have important returns visibility. Dante’s team didn’t even know when shipments were going to show up at their warehouse, making it difficult to plan for upcoming returns proactively. They ended up with understaffed shifts when returns arrived and processing delays, upsetting customers.

Rocket Shippers sought an automated solution to simplify how they managed every return, which led them to Two Boxes.

The Solution

Two Boxes equips Rocket Shippers with automated tools for simpler, more efficient processes

With Two Boxes, Dante and his team digitize and standardize every client’s SOP for customizable workflows that make returns easier — from receiving the return at the warehouse to restocking. This flexibility allows Rocket Shippers to prioritize urgent returns and manage their clients’ specific needs, even as they continue to win new business. Not relying on manual processes keeps returns running smoothly, which saves valuable time and reduces possible errors.

Two Boxes’ automated reporting and real-time analytics give Rocket Shippers access to more data, including every estimated return date. Now Dante can better plan their staffing around expected shipments from clients, leading to savings on labor costs and more efficiency. 

The analytics also help Dante’s team identify trends and have a high-level view of their customers’ satisfaction. Granular insights, such as return reasons, product conditions, and damage photos, help Rocket Shippers address issues before they become problems for clients.

As a result, Rocket Shippers is strengthened by flexible support that helps brands minimize returns.

The Results

Rocket Shippers improve their entire returns process, lowering ticket inquiries by 25%

Implementing Two Boxes helps Dante’s team improve their returns management process. Fewer errors have left customers overjoyed as processing delays have fallen.

Best of all, Rocket Shippers has seen valuable improvements since partnering with Two Boxes:

• 100% increase in returns processing UPHs

• 50% decrease in customer onboarding time

• 25% reduction in return-specific ticket inquiries

Moving forward, Rocket Shippers is eager to keep delivering top-tier services that help their business grow, thanks to the support of Two Boxes.

Ready to let returns grow your business?

At Two Boxes, we make returns an asset instead of a liability. Book a demo today and get started!