How Flowspace cut total time spent processing returns by 50% with Two Boxes

About Flowspace

Flowspace is a full-service fulfillment solution for merchants on Shopify, Amazon, and countless other sales channels. By connecting sellers to a network of fulfillment partners and warehouses, Flowspace enables fast, reliable delivery for hundreds of brands.

The Challenge

Flowspace needed a partner to improve their returns and reverse fulfillment processes

As Flowspace grew, they realized their existing returns and reverse fulfillment processes weren't efficient enough. Liam Jennis, Director of Operations, and his team manually tracked each return to bridge the gap in their proprietary software, which became taxing as they added more clients. This limited their visibility into future returns, making it difficult to schedule employees for large incoming shipments.

Inefficient manual processes continued once the products arrived, from quality control checks to getting returned items refunded and back in stock. Each product needed to be inspected and tested, with different steps based on product type and industry. These tedious manual tasks hindered productivity, taking time away from supporting other clients and onboarding new ones. And the tasks' repetitive nature increased the chance of human error, leading to inventory discrepancies and delayed customer refunds.

Flowspace needed an automated alternative compatible with their existing technology to make returns easier to manage for sellers. With a solution connected to their entire network, they would get the data needed to speed up their processes. That's what led them to partner with Two Boxes.

The Solution

Two Boxes empowers Flowspace with a fast, flexible solution for returns and reverse fulfillment

By leveraging Two Boxes, Liam's team transforms manual and time-consuming returns and reverse fulfillment into a streamlined operation. Now, their team is better equipped to deliver exceptional client service.

Onboarding Flowspace's fulfillment centers took as little as a day, making it simple to start improving their returns process right away. Fulfillment centers connected via Two Boxes give Liam the essential data needed to speed up their processes. Flowspace can now see when returns are expected to arrive and prepare to process every item based on client guidelines.

More efficient returns from Two Boxes empower tailored support for existing clients. "Return to sender" packages are quickly tested and brought back into inventory, while used items are set up for quality checks and testing. Flowspace can even tailor quality control checks to their clients' specific needs based on the type of product being returned.

Detailed analytics from Two Boxes give Liam valuable insights into return trends so he can optimize their reverse fulfillment strategy over time. Knowing the common return reasons and product types helps Liam's team anticipate future returns and adjust processes for faster results. And monitoring metrics in real-time with Two Boxes helps them spot any inefficiencies as they arise, allowing Flowspace to make improvements on the fly.

The Results

Flowspace signs 3 new customers with Two Boxes' returns solution

Partnering with Two Boxes allows Liam and his team to better support how their clients manage returned inventory. As a result, Flowspace stands out as a solution for quickly processing returns and avoiding unnecessary costs.

To date, Flowspace has seen exciting growth with Two Boxes, including:

• 50% fewer hours spent processing returns

• 3 new customers thanks to Two Boxes' robust returns solution

Ready to let returns grow your business?

At Two Boxes, we make returns an asset instead of a liability. Book a demo today and get started!