CASE STUDY
Dec 18, 2023
How GoBolt has profitably expanded returns processing while delighting their brands with Two Boxes.
TL;DR
GoBolt is a fast-growing technology company, focused on building the world’s largest sustainable supply chain network. GoBolt now uses Two Boxes technology in three of their fulfillment centers in the U.S. and Canada. With Two Boxes’ suite of returns technology, GoBolt is onboarding new brands with record speed, improving efficiency, and standardizing workflows, all while delivering best-in-class service and visibility to their merchants.
GoBolt’s returns needs and how Two Boxes helped
When we first met GoBolt, they had a clear goal to find an innovative product to power their growing return processing needs in both the United States and Canada. GoBolt needed a returns software that would enable them to:
Process returns quickly and with high quality.
Easily integrate with their merchants’ existing storefront and returns technology.
Create high quality return SOPs and track value added service charges across their merchants.
Track critical returns data down to the RMA and item level for detailed billing and reporting.
Within three weeks of contract signing, GoBolt was live with Two Boxes for their first pilot brand. One month later, GoBolt launched their second facility with Two Boxes and are currently live in a third.
Impact Summary
Savings on return processing costs.
Time to onboard a new brand (down from 3-4 weeks).
Returns data tracked at a line item level for internal and external use.
“Two Boxes helped turn lengthy returns SOPs into easy-to-use digital guides. Moving away from paper SOPs has allowed us to increase our returns throughput, while eliminating our reliance on specific associates. We can now assign associates with limited returns processing experience and have them up and running at our return stations in a matter of minutes. Further, the data Two Boxes makes available to us provides a comprehensive overview of our returns efficiency, allowing us to report on, and better understand, our operating margins.”
Senior Area Manager @ GoBolt
Inbound tracking and XRay
Stop being blindsided by unpredictable returns volumes.
Let your team process what matters, in the order in which it matters.
Be a hero to your customers during peak.
Grading App
Ensure consistent quality and process adherence across your team.
Enable in-app photo capture, detailed labor tracking, VAS tracking, and more.
Automate data entry, label printing, and more.
Dashboards and analytics
Get maximum visibility, capturing data down to the SKU- and employee-level.
Understand your returns operations like never before.
Access photos, track value-added service metrics, and more.
Ready to supercharge your returns?
At Two Boxes, our mission is to make returns an asset instead of a liability. We’re proud to partner with 3PLs like Rocket Shippers to supercharge their return operations and benefit their team, customers, and the planet. If you’d like to make returns a strength for your business, reach out to us today!
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