CASE STUDY
Jun 24, 2023
How Rocket Shippers almost doubled their return processing efficiency and is delighting their brands.
TL;DR
Rocket Shippers is a fast-growing 3PL, primarily serving brands in the supplement, packaged goods, and apparel verticals, that uses Two Boxes to power their e-commerce returns capabilities. With Two Boxes’ suite of returns technology, Rocket Shippers is onboarding new brands with record speed and almost doubling processing efficiency, all while delivering best-in-class service and visibility to their merchants.
Rocket Shippers’ returns needs and how Two Boxes helped
When we first met Rocket Shippers, they had a clear goal to find a powerful and flexible tool to power their growing return processing needs at their Easton, PA facility. Rocket Shippers’ growing roster of clients expected them to be able to:
Process returns quickly and with high quality
Easily integrate with their merchants’ existing storefront and returns technology
Create high quality return SOPs and modify processes as new products were launched
Track critical returns data down to the RMA and item level
Within two weeks of contract signing, Rocket Shippers was up and running with Two Boxes for their first pilot brand. One week later, they added their second brand and are now committed to onboarding all returns processes to Two Boxes by expanding to their Hebron, KY and Las Vegas, NV facilities.
Impact Summary
Savings on return processing costs.
Time to onboard a new brand (down from 3-4 weeks).
Returns data tracked at a line item level for internal and external use.
At this point, we couldn’t imagine processing returns without Two Boxes. Their technology has made our operations more efficient, our merchants happier, and improved our team members’ quality of life inside of the warehouse.
Glenn Westrich
Rocket Shippers
Rocket Shippers is using the full suite of Two Boxes technology to make returns an asset for them and their customers.
Inbound tracking and XRay
Stop being blindsided by unpredictable returns volumes.
Let your team process what matters, in the order in which it matters.
Be a hero to your customers during peak.
Grading App
Ensure consistent quality and process adherence across your team.
Enable in-app photo capture, detailed labor tracking, VAS tracking, and more.
Automate data entry, label printing, and more.
Dashboards and analytics
Get maximum visibility, capturing data down to the SKU- and employee-level.
Understand your returns operations like never before.
Access photos, track value-added service metrics, and more.
Ready to supercharge your returns?
At Two Boxes, our mission is to make returns an asset instead of a liability. We’re proud to partner with 3PLs like Rocket Shippers to supercharge their return operations and benefit their team, customers, and the planet. If you’d like to make returns a strength for your business, reach out to us today!
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